FAQ

AnswerWe will do our best to accommodate these requests. The quicker you get in touch, the more chance we have of amending your order according to your wishes.

AnswerWe advise our customers to check their junk folders and any other folders in their email inbox. Should you still be unable to locate the correspondence, get in touch, there may have been an error with the email address we have.

AnswerAll the garments you see in our photos are the garments you will receive. From time to time there may be some discrepancies, this is usually due to the varying devices upon which the products are viewed.

AnswerTimeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days, this can increase during busy periods. When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we’re not able to speed up this process. If the funds have not been released after 10 working days, please get in touch with us via info@oldhabits-diehard.com and we’ll look into it further for you.

 

If you have returned a sale or clearance item, you will be given a gift voucher to spend online or in our studio. The amount on the gift voucher is equivalent to what you have paid for the product. We aim to process returns within 5 working days and will e-mail you your Gift Voucher.

AnswerWe deliver worldwide. Please get in touch with us via info@oldhabits-diehard.com if your country is not on the list. This way we can add your shipping location to our list so you can order your new favorite hat or cap.

AnswerFor any country, customs and import duties are applied by local customs, unfortunately we are unable to provide an estimate or offer information. We suggest contacting your local customs office so you are aware of the exact charges that could potentially be incurred.

AnswerFor deliveries to The Netherlands: the shipping cost for package post is €6,65
For deliveries to The Netherlands with mailbox package: the shipping cost is €3,99

Shipping costs for deliveries to other parts of the world will be calculated while completing your order.

AnswerWe do our best to ensure your order is shipped the same day when placed, however during peak periods, including sales, we ask for a few days in preparing your order.

Update: Due to the circumstances with COVID-19 we only ship orders on Mondays and Thursdays.

AnswerNo, we do not. Expected delivery times do not include weekends. For international orders, it is common for your order to travel during the weekend, often making for a shorter delivery time.

AnswerWe will certainly do all we can to amend your order, however this is not always possible due to time constraints. If you do make a mistake when placing your order, please contact our customer service team as soon as possible on info@oldhabits-diehard.com with your name, email and order number.

AnswerPlease contact our customer service team as soon as possible on info@oldhabits-diehard.com with your name, email and order number.

AnswerYou will receive an email with the tracking details once your order has been dispatched.

AnswerOur mailbox post deliveries are currently shipped with PostNL.
Our package post deliveries in The Netherlands are currently shipped with UPS.
Our package post for International deliveries are currently shipped with UPS.

AnswerOrders within The Netherlands: 3-5 working days
Orders within Europe: 5 – 7 working days
Orders outside of Europe: 1-3 weeks.

 

Please note that delivery times might vary at our couriers due to circumstances with COVID-19.

AnswerWe always recommend tracking your order via UPS or PostNL. There is a chance the courier may have been unable to deliver your parcel, we always recommend you check for a card or with your neighbours in case they have signed for your delivery. Alternatively, there may be an address query or delay in customs in which the courier will need to contact you in order to resolve the issue. Please ensure you include both your contact number and email when processing an order through our store.

AnswerUnfortunately parcels do sometimes go missing in transit. Contact us immediately via info@oldhabits-diehard.com with your name, email and order number. We do ask you to please allow for the required 10 working days to pass before we declare the order as missing.

AnswerPlease allow us 1 – 3 working days to process your exchange upon receipt of your return. All exchanged items will be shipped out with DPD or PostNL. For estimated delivery times please see “When can I expect my delivery?”

AnswerWe will process a refund for the returned item once the customer has agreed, and are unable to select an alternative.

AnswerUnfortunately we are not able to offer exchanges for different items. You will need to place a new order and follow the returns instructions for a refund/store credit on your original order (if applicable).

AnswerPlease note we only accept one exchange per order.
Should you wish to exchange a returned item, please make a clear note on the invoice sheet to avoid any confusion.

The shipping address for returns is:
Old Habits Die Hard
Return Department
Wolvenstraat 16-1
1016 EP Amsterdam
The Netherlands

AnswerSale items, discounted items or clearance items cannot be exchanged for other products. Please return the product as explained below to receive store credit via Gift Vouchers to choose a new product.

AnswerUnfortunately, mistakes can happen. Please contact our team immediately with your name, email and order number. We’ll provide a postage label and ensure the error is resolved.

AnswerTo make a return, NL customers can use our easy returns portal here to generate a shipping label. Please note the return costs are to be paid by the customer. Old Habits Die Hard is not responsible for paying shipping costs when orders are returned.

International customers can send returns to the following address:
Old Habits Die Hard
Return Department
Wolvenstraat 16-1
1016 EP Amsterdam
The Netherlands

Please note the return costs are to be paid by the customer. Old Habits Die Hard is not responsible for paying shipping costs when orders are returned.

Please take care of the item when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you are not using the returns portal, we always recommend you use a tracked delivery for your returned parcels. Old Habits Die Hard is not responsible for any lost deliveries.

AnswerAll Old Habits Die Hard merchandise must be returned to our returns team within 14 days of receiving delivery of your parcel for a refund. Eligible returned items can be refunded via the original payment method.

All sale and discounted items will be refunded via store credit via a Gift Voucher to spend online at Old Habits Die Hard or in our studio with an appointment.

Exchanges will only be processed for different sizes, not for different styles. Exchanges are shipped free of charge using our UPS or PostNL couriers. Please contact the customer service for a shipping label

Items must be returned in its original state with all tags still attached. Pieces that are returned with signs of being worn or delivered to our returns team outside of the stated 30 day policy window will not be accepted.

AnswerOld Habits Die Hard
Return Department
Wolvenstraat 16-1
1016 EP Amsterdam
The Netherlands

AnswerPlease ensure you include a copy of your invoice with a clear note of which item(s) you wish to return where appropriate. Failure to do so can cause delays in your refund being processed.

AnswerNo, Old Habits Die Hard does not provide refunds for postage costs on any items returned to our Returns Department.

AnswerOn occasion returned items may not have reached us, which is why we recommend you ship your returned item(s) with a tracked delivery service.

We will do everything we possibly can to assist with this situation, please contact us to discuss this further on info@oldhabits-diehard.com.

Timeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days, this can increase during busy periods. When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we’re not able to speed up this process. If the funds have not been released after 10 working days, please get in touch on one of the contact options below and we’ll look into it further for you.

Credit or debit card – funds are usually returned in around 3-7 working days. Please note, this time is taken by the banks to process the transaction.
Paypal – the funds will be available immediately, please allow 3/5 days for us to process the refund.

AnswerYes, the customer is responsible for the shipping cost of any items returned to Old Habits Die Hard. Please make sure to also track your package to make sure it does not get lost in the mail while it is on its way back to us.

AnswerReturns on sale items are accepted, exchanges however are not. Sale items, clearance items or discounted items will be refunded via store credit with gift vouchers equivalent to what you paid to spend at Old Habits Die Hard. You can pay with your gift voucher online or book an appointment in our studio instead.