Order issues

Question Can I cancel/amend my order after it had been placed?
AnswerWe will do our best to accommodate these requests. The quicker you get in touch, the more chance we have of amending your order according to your wishes.
Question I haven’t received my tracking/order confirmation email
AnswerWe advise our customers to check their junk folders and any other folders in their email inbox. Should you still be unable to locate the correspondence, get in touch, there may have been an error with the email address we have.
Question The color of the product is different from what I have seen online
AnswerAll the garments you see in our photos are the garments you will receive. From time to time there may be some discrepancies, this is usually due to the varying devices upon which the products are viewed.
Question I’ve returned my order, when can I expect a refund?
AnswerTimeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days, this can increase during busy periods. When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we’re not able to speed up this process. If the funds have not been released after 10 working days, please get in touch on one of the contact options below and we’ll look into it further for you.

Delivery

Question Which countries do you ship to?
AnswerWe deliver to all countries worldwide.
Question Will I be charged Customs and Import Duties?
AnswerFor any country, customs and import duties are applied by local customs, unfortunately we are unable to provide an estimate or offer information. We suggest contacting your local customs office so you are aware of the exact charges that could potentially be incurred.
Question How much will my shipping cost be?
AnswerFor deliveries to The Netherlands: the shipping cost for package post is €5,70
For deliveries to The Netherlands with mailbox package: the shipping cost is €3,99

Shipping costs for deliveries to other parts of the world will be calculated while completing your order.

Question When will my order be shipped?
AnswerWe do our best to ensure your order is shipped the same day when placed, however during peak periods, including sales, we ask for a few days in preparing your order.
Question Do you deliver on the weekend?
AnswerNo, we do not. Expected delivery times do not include weekends. For international orders, it is common for your order to travel during the weekend, often making for a shorter delivery time.
Question I’ve made a mistake can I change my order?
AnswerWe will certainly do all we can to amend your order, however this is not always possible due to time constraints. If you do make a mistake when placing your order, please contact our customer service team as soon as possible on info@oldhabits-diehard.com with your name, email and order number.
Question Can I cancel my order?
AnswerPlease contact our customer service team as soon as possible on info@oldhabits-diehard.com with your name, email and order number.
Question How do I track my order?
AnswerYou will receive an email with the tracking details once your order has been dispatched.
Question Which Couriers do you use?
AnswerOur mailbox post deliveries are currently shipped with PostNL.
Our package post deliveries in The Netherlands are currently shipped with DPD.
Our package post for International deliveries are currently shipped with PostNL Global.
Question When can I expect my order?
AnswerOrders within The Netherlands: 3-5 working days
Orders within Europe: 5 – 7 working days
Orders outside of Europe: 1-3 weeks.
Question Why haven’t I received my order?
AnswerWe always recommend tracking your order via DPD/PostNL. There is a chance the courier may have been unable to deliver your parcel, we always recommend you check for a card or with your neighbours in case they have signed for your delivery. Alternatively, there may be an address query or delay in customs in which the courier will need to contact you in order to resolve the issue. Please ensure you include both your contact number and email when processing an order through our store.
Question What happens if my parcel gets lost?
AnswerUnfortunately parcels do sometimes go missing in transit. Contact us immediately via info@oldhabits-diehard.com with your name, email and order number. We do ask you to please allow for the required 10 working days to pass before we declare the order as missing.

Exchanges

Question Why haven’t I received my exchange?
AnswerPlease allow us 1 – 3 working days to process your exchange upon receipt of your return. All exchanged items will be shipped out with DPD or PostNL. For estimated delivery times please see “When can I expect my delivery?”
Question What if the item requested for exchange is out of stock?
AnswerWe will process a refund for the returned item once the customer has agreed, and are unable to select an alternative.
Question Can I exchange for a different item?
AnswerUnfortunately we are not able to offer exchanges for different items. You will need to place a new order and follow the returns instructions for a refund/store credit on your original order (if applicable).
Question I want to exchange my item, how do I do this?
AnswerPlease note we only accept one exchange per order.
Should you wish to exchange a returned item, please make a clear note on the invoice sheet to avoid any confusion.

The shipping address for returns is:
Old Habits Die Hard
Return Department
Van der Hoopstraat 93-hs
1051 VD Amsterdam
The Netherlands

Returns

Question What if I have received a faulty/wrong item?
AnswerUnfortunately, mistakes can happen. Please contact our team immediately with your name, email and order number. We’ll provide a postage label and ensure the error is resolved.
Question How do I make a return?
AnswerTo make a return, NL customers can use our easy returns portal here to generate a shipping label.

International customers can send returns to the following address –
Old Habits Die Hard
Return Department
van der Hoopstraat 93-hs
1051VD Amsterdam

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you are not using the returns portal, we always recommend you use a tracked delivery for your returned parcels, as we cannot be held responsible for any lost deliveries.

Question What is your return policy?
AnswerAll Old Habits Die Hard merchandise must be returned to our returns team within 30 days of receiving delivery of your parcel for a refund. Eligible returned items can be refunded via the original payment method or via store credit.

Exchanges will also be processed, only for different sizes however. Exchanges are shipped free of charge using our DPD or PostNL account. Please contact the customer service for a shipping label

Items must be returned in its original state with all tags still attached. Pieces that are returned with signs of being worn or delivered to our returns team outside of the stated 30 day policy window will not be accepted.

Returns on sale items are not accepted. Only exchange for different sizes.

Question What is your return address?
AnswerOld Habits Die Hard

Return Department

Van der Hoopstraat 93-hs

1051VD Amsterdam

The Netherlands

Question What do I need to include in my return?
AnswerPlease ensure you include a copy of your invoice with a clear note of which item(s) you wish to return where appropriate.

Failure to do so can cause delays in your refund being processed.

Question Will my postage be refunded?
AnswerWe do not provide refunds for postage costs.
Question Why haven’t I been refunded?
AnswerOn occasion returned items may not have reached us, which is why we always recommend you ship your unwanted item(s) with a tracked delivery service.

We will do everything we possibly can to assist with this situation, please contact us to discuss this further on info@oldhabits-diehard.com.

Timeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days, this can increase during busy periods. When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we’re not able to speed up this process. If the funds have not been released after 10 working days, please get in touch on one of the contact options below and we’ll look into it further for you.

Credit or debit card – funds are usually returned in around 3-7 working days. Please note, this time is taken by the banks to process the transaction.
Paypal – the funds will be available immediately, please allow 3/5 days for us to process the refund.

Question Do I have to pay te return shipping?
AnswerCustomers can use the returns portal to fill in their name and invoice number. The cost of shipping for refunds will be deducted from the refunded amount.
Question Can I return sale and clearance items?
AnswerReturns on sale items are accepted, exchanges however will not.