Order issues
If you return items requesting a refund within 15 – 30 days of the item being delivered to you or a collection point, we will give you an Old Habits Die Hard Voucher for the amount equivalent to the price you paid for the item.
If you have returned a sale or clearance item, you will be given a gift voucher to spend online or in our studio. The amount on the gift voucher is equivalent to what you have paid for the product. We aim to process returns within 5 working days and will e-mail you your Gift Voucher.
Delivery
For deliveries to The Netherlands with mailbox package: the shipping cost is €3,99
Shipping costs for deliveries to other parts of the world will be calculated while completing your order.
Update: Due to the circumstances with COVID-19 we only ship orders on Mondays and Thursdays.
Our package post deliveries in The Netherlands are currently shipped with UPS.
Our package post for International deliveries are currently shipped with UPS.
Orders within Europe: 5 – 7 working days
Orders outside of Europe: 1-3 weeks.
Orders placed before 17 December will be delivered before Christmas if you’re located in Europe. We can’t guarantee that your order will come in time for Christmas after that. We can’t guarantee that orders placed outside of Europe will still be delivered on time for Christmas.
Please note that delivery times might vary at our couriers due to circumstances with COVID-19 and the Christmas rush. Due to limited transport capacity, deliveries may be subject to delays and flight schedules may rapidly change. Items sent outside of the Netherlands are sent using the next possible connection. In many countries, items are also delivered less frequently than normal.
Please note that delivery times might vary at our couriers due to circumstances with COVID-19 and the Christmas rush. Due to limited transport capacity, deliveries may be subject to delays and flight schedules may rapidly change. Items sent outside of the Netherlands are sent using the next possible connection. In many countries, items are also delivered less frequently than normal.
Please note that delivery times might vary at our couriers due to circumstances with COVID-19 and the Christmas rush. Due to limited transport capacity, deliveries may be subject to delays and flight schedules may rapidly change. Items sent outside of the Netherlands are sent using the next possible connection. In many countries, items are also delivered less frequently than normal.
Exchanges
Should you wish to exchange a returned item, please make a clear note on the invoice sheet to avoid any confusion.
The shipping address for returns is:
Old Habits Die Hard
Return Department
Wolvenstraat 16-1
1016 EP Amsterdam
The Netherlands
Returns
International customers can send returns to the following address:
Old Habits Die Hard
Return Department
Wolvenstraat 16-1
1016 EP Amsterdam
The Netherlands
Please note the return costs are to be paid by the customer. Old Habits Die Hard is not responsible for paying shipping costs when orders are returned.
Please take care of the item when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
If you are not using the returns portal, we always recommend you use a tracked delivery for your returned parcels. Old Habits Die Hard is not responsible for any lost deliveries.
If you return an item requesting a refund within 15 and 30 days of the item being delivered to you or a collection point, we’ll give you an Old Habits Die Hard gift voucher for the amount equivalent to the price you paid for the item.
All sale and discounted items will be refunded via store credit in form of a Gift Voucher to spend online at Old Habits Die Hard or in our studio with an appointment.
Exchanges will only be processed for different sizes, not for different styles. Exchanges are shipped free of charge using our UPS or PostNL couriers. Please contact the customer service for a shipping label
Items must be returned in its original state with all tags still attached. Pieces that are returned with signs of being worn or delivered to our returns team outside of the stated 30 day policy window will not be accepted.
Return Department
Wolvenstraat 16-1
1016 EP Amsterdam
The Netherlands
We will do everything we possibly can to assist with this situation, please contact us to discuss this further on info@oldhabits-diehard.com.
Timeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days, this can increase during busy periods. When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we’re not able to speed up this process. If the funds have not been released after 10 working days, please get in touch on one of the contact options below and we’ll look into it further for you.
Credit or debit card – funds are usually returned in around 3-7 working days. Please note, this time is taken by the banks to process the transaction.
Paypal – the funds will be available immediately, please allow 3/5 days for us to process the refund.