FAQS

Order issues

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We will do our best to accommodate these requests. The quicker you get in touch, the more chance we have of amending your order according to your wishes. .

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We advise our customers to check their junk folders and any other folders in their email inbox. Should you still be unable to locate the correspondence, get in touch, there may have been an error with the email address we have.

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All the garments you see in our photos are the garments you will receive. From time to time there may be some discrepancies, this is usually due to the varying devices upon which the products are viewed.

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If you have returned your items within 14 days of the item being delivered to you or a collection point, we will refund you via the original payment. Timeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days, this can increase during busy periods. When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we’re not able to speed up this process. If the funds have not been released after 10 working days, please get in touch with us via info@oldhabits-diehard.com and we’ll look into it further for you.

If you return items requesting a refund within 15 – 30 days of the item being delivered to you or a collection point, we will give you an Old Habits Die Hard Voucher for the amount equivalent to the price you paid for the item.

If you have returned a sale or clearance item, you will be given a gift voucher to spend online or in our studio. The amount on the gift voucher is equivalent to what you have paid for the product. We aim to process returns within 5 working days and will e-mail you your Gift Voucher.

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The Iconic Waste Collection is designed with rabbit fur surplus from the food industry. This production process, is more expensive. These materials would have gone to the landfill. Therefore they have to be prepared and treated differently compared to our other hats. The hats from The Iconic Waste Collection also have been treated with as little dye as possible.

Delivery

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We deliver worldwide. Please get in touch with us via info@oldhabits-diehard.com if your country is not on the list. This way we can add your shipping location to our list so you can order your new favorite hat or cap.

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For any country, customs and import duties are applied by local customs, unfortunately we are unable to provide an estimate or offer information. We suggest contacting your local customs office so you are aware of the exact charges that could potentially be incurred.

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For deliveries to The Netherlands: the shipping cost for package post is €4,63
For deliveries to The Netherlands with mailbox package: the shipping cost is €4,40

Shipping costs for deliveries to other parts of the world will be calculated while completing your order.

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We do our best to ensure your order is shipped the same day when placed, however during peak periods, including sales, we ask for a few days in preparing your order.

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No, we do not. Expected delivery times do not include weekends. For international orders, it is common for your order to travel during the weekend, often making for a shorter delivery time.

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We will certainly do all we can to amend your order, however this is not always possible due to time constraints. If you do make a mistake when placing your order, please contact our customer service team as soon as possible on info@oldhabits-diehard.com with your name, email and order number.

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Please contact our customer service team as soon as possible on info@oldhabits-diehard.com with your name, email and order number.

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You will receive an email with the tracking details once your order has been dispatched.

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Our mailbox post deliveries are currently shipped with DHL.
Our package post deliveries in The Netherlands are currently shipped with GLS.
Our package post for International deliveries are currently shipped with GLS or PostNL Global.

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Orders within The Netherlands: 3-5 working days
Orders within Europe: 5 – 7 working days
Orders outside of Europe: 1-3 weeks.

Orders placed before 17 December will be delivered before Christmas if you’re located in Europe. We can’t guarantee that your order will come in time for Christmas after that. We can’t guarantee that orders placed outside of Europe will still be delivered on time for Christmas.

Please note that delivery times might vary at our couriers due to circumstances with COVID-19 and the Christmas rush. Due to limited transport capacity, deliveries may be subject to delays and flight schedules may rapidly change. Items sent outside of the Netherlands are sent using the next possible connection. In many countries, items are also delivered less frequently than normal.

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We always recommend tracking your order via UPS or PostNL. There is a chance the courier may have been unable to deliver your parcel, we always recommend you check for a card or with your neighbours in case they have signed for your delivery. Alternatively, there may be an address query or delay in customs in which the courier will need to contact you in order to resolve the issue. Please ensure you include both your contact number and email when processing an order through our store.

Please note that delivery times might vary at our couriers due to circumstances with COVID-19 and the Christmas rush. Due to limited transport capacity, deliveries may be subject to delays and flight schedules may rapidly change. Items sent outside of the Netherlands are sent using the next possible connection. In many countries, items are also delivered less frequently than normal.

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Unfortunately parcels do sometimes go missing in transit. Contact us immediately via info@oldhabits-diehard.com with your name, email and order number. We do ask you to please allow for the required 10 working days to pass before we declare the order as missing.

Please note that delivery times might vary at our couriers due to circumstances with COVID-19 and the Christmas rush. Due to limited transport capacity, deliveries may be subject to delays and flight schedules may rapidly change. Items sent outside of the Netherlands are sent using the next possible connection. In many countries, items are also delivered less frequently than normal.

Exchanges

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Please allow us 1 – 3 working days to process your exchange upon receipt of your return. All exchanged items will be shipped out with DPD or PostNL. For estimated delivery times please see “When can I expect my delivery?”

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We will process a refund for the returned item once the customer has agreed, and are unable to select an alternative.

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Unfortunately we are not able to offer exchanges for different items. You will need to place a new order and follow the returns instructions for a refund/store credit on your original order (if applicable).

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Please note we only accept one exchange per order. Should you wish to exchange a returned item, please make a clear note on the invoice sheet to avoid any confusion.

For NL Orders:
Please use our Return Portal

For European Orders (excluding UK and Swiss orders):
Please use our GLS Return Portal to exchange your package

For Orders from the UK, Switzerland or other countries outside of Europe:
Please send your exchange order to the following address:
Returns Department
Old Habits Die Hard
Wolvenstraat 16-1
1016 EP Amsterdam
The Netherlands

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Sale items, discounted items or clearance items cannot be exchanged for other products. Please return the product as explained below to receive store credit via Gift Vouchers to choose a new product.

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Unfortunately we are unable to accept returns or exchanges for any customized products. All products from this collection are made to order and therefore can't be returned or exchanged for a different size or product.
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Unfortunately we are unable to accept returns or exchanges for any customized products. All products from this collection are made to order and therefore can't be returned or exchanged for a different size or product.

Returns

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We're sorry this happened. Unfortunately, mistakes can happen. Please contact our team immediately with your name, email and order number. We’ll provide a postage label and ensure the error is resolved.


Contact us via e-mail: info@oldhabits-diehard.com
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For Dutch Customers:
Please use our Returns Portal and we will provide you with a return shipping label. Half of the costs for your return will be deducted from your refund.

For Customers based in Europe (excluding UK and Swiss customers):
Please use our Returns Portal provided by GLS. You will receive a return shipping label by GLS to drop off your parcel at a GLS Drop Off Point. Half of the costs for your return will be deducted from your refund.

For Customers based in the UK, Swiss or outside of Europe:
The customer is responsible for returning the package to our Returns Department.
Make sure you're using a postal service that provides a tracking link. Please email us that you are returning an order and include the provided tracking link. You can email us at info@oldhabits-diehard.com

Please send your return to the following address:
Old Habits Die Hard
Return Department
Wolvenstraat 16-1
1016 EP Amsterdam
The Netherlands

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If you return an item requesting a refund within 14 days of the item being delivered to you or a collection point, we’ll give you a full refund by way of the original payment method.

If you return an item requesting a refund within 15 and 30 days of the item being delivered to you or a collection point, we’ll give you an Old Habits Die Hard gift voucher for the amount equivalent to the price you paid for the item.

All sale and discounted items will be refunded via store credit in form of a Gift Voucher to spend online at Old Habits Die Hard or in our studio with an appointment.

Exchanges will only be processed for different sizes, not for different styles. Exchanges are shipped free of charge using our UPS or PostNL couriers. Please contact the customer service for a shipping label

Items must be returned in its original state with all tags still attached. Pieces that are returned with signs of being worn or delivered to our returns team outside of the stated 30 day policy window will not be accepted.

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For Dutch Customers:
Want to make a return? Please use our Returns Portal.

For Customers based in Europe (excluding UK and Swiss customers:
Please use our Returns Portal provided by GLS.

For Customers based in the UK, Switzerland or outside of Europe:
The customer is responsible for returning the package to our Returns Department.
Make sure you're using a postal service that provides a tracking link. Please email us that you are returning an order and include the provided tracking link. You can email us at info@oldhabits-diehard.com

Please send your return to the following address:
Old Habits Die Hard
Return Department
Wolvenstraat 16-1
1016 EP Amsterdam
The Netherlands

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Please include a copy of your invoice with a clear note of which item(s) you wish to return where appropriate. Failure to do so can cause delays in your refund being processed.

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For Dutch and European orders:
By using our Returns Portal we will send you a returns label to use for your return package. Half of the return cost of a return shipping will be deducted from your refund.

For Returns outside of Europe:
Yes, the customer is responsible for the shipping cost of any items returned to Old Habits Die Hard. Please make sure to also track your package to ensure it does not get lost in the mail while it is on its way back to us. You can send us the tracking link of your return package as well so we can keep an eye out for it. Please e-mail your tracking link to us at info@oldhabits-diehard.com
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On occasion returned items may not have reached us, which is why we recommend you ship your returned item(s) with a tracked delivery service. We will do everything we possibly can to assist with this situation, please contact us to discuss this further on info@oldhabits-diehard.com.

Timeframes for refunds vary depending on the original payment method. We aim to process a refund within 5 working days, this can increase during busy periods. When you cancel the order the reserved funds will be made available to you again. This can take up to 10 working days depending on your payment provider and we’re not able to speed up this process. If the funds have not been released after 10 working days, please get in touch on one of the contact options below and we’ll look into it further for you.

Credit or debit card – funds are usually returned in around 3-7 working days. Please note, this time is taken by the banks to process the transaction.
Paypal – the funds will be available immediately, please allow 3/5 days for us to process the refund.

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For Dutch and European orders (excluding UK & Swiss orders):
By using our Returns Portal we will send you a returns label to use for your return package. Half of the return cost of a return shipping will be deducted from your refund.

For Returns from Switzerland, the UK or outside of Europe:
Yes, the customer is responsible for the shipping cost of any items returned to Old Habits Die Hard. Please make sure to also track your package to ensure it does not get lost in the mail while it is on its way back to us. You can send us the tracking link of your return package as well so we can keep an eye out for it. Please e-mail your tracking link to us at info@oldhabits-diehard.com
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Returns on sale items are accepted, exchanges however are not. Sale items, clearance items or discounted items will be refunded via store credit with gift vouchers equivalent to what you paid to spend at Old Habits Die Hard. You can pay with your gift voucher online or book an appointment in our studio instead.

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Unfortunately we are unable to accept returns or exchanges for any customized products. All products from this collection are made to order and therefore can't be returned or exchanged for a different size or product.
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Unfortunately we are unable to accept returns or exchanges for any customized products. All products from this collection are made to order and therefore can't be returned or exchanged for a different size or product.

Unable to find satisfactory answers ? Contact Support

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