Refund policy

1. Returns made within 14 days from delivery:

• Refunds: If you return your items within 14 days of delivery (or collection point), we will refund you via the original payment method.
• Return costs: The return shipping costs will be deducted from your refund.
• Processing time: We aim to process refunds within 5 working days. Please note, this may take longer during busy periods.
• Reserved funds: If you cancel your order, any reserved funds will be released and made available to you. This can take up to 10 working days, depending on your payment provider. We are unable to expedite this process.
• Issue after 10 days: If funds are not released after 10 working days, please contact us at support@oldhabits-diehard.com, and we will investigate the issue further.
• Returning orders eligible for free shipping:  At Old Habits Die Hard, we encourage mindful purchasing to reduce carbon emissions associated with consumer returns.If you return an order that was eligible for free shipping, and your total order value falls below €200 after the return, we will deduct the shipping cost from your refund.
• Return costs: For most returns, postage costs will not be refunded. However, if you are returning an item due to a fault or an error on our part, we will cover the return shipping costs. Please contact us at support@oldhabits-diehard.com for assistance.

2. Returns made between 15 and 30 days from delivery:

• Voucher issuance: If you return your items within 15-30 days, you will receive an Old Habits Die Hard Voucher for the amount you paid for the item.
• Processing time: We aim to process returns within 5 working days and will email you the voucher once processed.

3. Sale or Clearance Items:

• Voucher issuance: If you return a sale or clearance item, you will be issued a gift voucher for the value you paid for the product. This voucher can be used online or in our studio.
• Processing time: We aim to process returns within 5 working days and will email you the gift voucher.

 

Important notes on condition of returns:

• Items must be returned in their original state with all tags attached.
• Items that show signs of wear or are returned outside of the 30-day return window will not be accepted.

If you have any questions about the return process or need further assistance, feel free to reach out to our customer support team at support@oldhabits-diehard.com.